Getting your cell phone bill shouldn't be a surprise each month. As a customer, you should be aware of your plan's billing structure and know what to expect regarding your usage. When analyzing your cell phone bill, you want to review the phone usage details, taxes, and additional charges on your bill. Review your bill monthly so you are aware of the monthly charges. When you do this, you will recognize errors as they occur and not months after the occurrence.
Instructions
1. Open your cell phone bill and review the summary. Verify that the summary is in the normal range of previous cell phone bills. If there are any increases or decreases in the cell phone bill total, review the detail section for more information.
2. Review the detailed cell phone records and verify the numbers called, texted, and applications downloaded. If there are any discrepancies, contact your provider immediately for clarification or removal of erroneous charges.
3. Review the taxes and miscellaneous charges on your bill. Compare this bill to previous bills to check for additional or increased charges. If there are any discrepancies, contact your provider immediately for clarification or removal of erroneous charges.
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