Bank tellers are on their feet all day helping customers with their financial transactions. Although frequently the only education required is a high-school diploma, further education in finances and customer-service experience can be helpful. If you already know that the job is a good fit for you, all that's left is landing the job. Preparing yourself for the interview and presenting yourself at your best will help you get hired.
What They're Looking For
Banks are looking for tellers who understand the services they offer to customers. You should have a grasp of different kinds of investments and loans. Before you go into your interview, be sure to understand the special services and options they offer.
Tellers also need to explain these services to customers. Some of these customers will have no background knowledge of finances, so the teller must to be able to explain them simply and clearly, without becoming condescending. This requires a good sense of how much knowledge a layperson will have on financial subjects and strong communication skills.
Personality Traits
Tellers must by reliable. They must show up on time for their shifts and do their job well. They must be trustworthy because they handle large amounts of other people's money. They must also be friendly and make visitors feel welcome in the bank. They must be able to keep their calm when they deal with customers who are angry or upset. Tellers also need to be motivated to handle problems as they arise.
You can demonstrate many of these traits through your interview. Arriving on time shows that you are reliable. Be friendly and collected throughout the interview process. The answers you give in the interview will provide you with the opportunity to show that you are trustworthy and motivated.
Practice Questions
The best way to prepare for answering questions in an interview is to practice them, either aloud in front of a mirror or preferably with the help of a friend, who can surprise you a bit with questions and offer you better feedback about your performance. Have your friend go over some questions that are likely to come up (see resources) and have her make up a few more to see how you think on your feet. Your intention should not be to formulate a fixed response to each question, but rather to gather your thoughts and practice presenting them smoothly.
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