Customers are the mainstay of any business. Getting customers and then keeping them is a very important factor. You always have to stay one step ahead of your competition in order to get and retain customers. Many times customers will follow people; therefore retaining your employees is also a factor in retaining your customers.
Instructions
1. Find the right customers for your business. It is very important that the customers you acquire for your business are the right ones, since this will make it easier to retain them as time passes. You need to know your customers and cater to their needs so you can retain them in the future.
2. Offer incentives to your employees, so you can retain them. Since many customers come to depend on the person they are dealing with, it is important to keep employees happy so they don't decide to go to work for your competition.
3. Remember your customers, since people need to feel special. A simple thing like acknowledging your customer can have them coming back to your business again. Everyone likes to think they are memorable and even just saying hello to them can make their day.
4. Select reward programs that won't cost your business much but will meet the needs of your customers. If you are offering things such as two for one specials or discounts on packages, you will find your customers appreciate it and will remain loyal to your company.
5. Follow through with what you offer. If you want to retain your customers, you must give them what you have promised, so don't promise what you can't deliver.
Tags: your customers, your business, retain them, retaining your, very important, your competition